Shipping policy
Shipping & Delivery Policy
At Kalamoira, we are committed to delivering your pens, notebooks, journals, and file organization products with care and efficiency. Please review our shipping policy below for details on how we process and deliver your orders.
Shipping Method
We offer a single, reliable shipping option: Standard Shipping. This method is available for all orders placed on our website.
Shipping Costs
Shipping fees are calculated based on the total weight and dimensions of your order, as well as the destination address. There are no free shipping promotions or thresholds. The exact shipping cost will be displayed at checkout before you complete your purchase.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. You will receive an email confirmation once your order has been shipped.
Delivery Time
Delivery times vary depending on your location. Estimated transit times are as follows:
- Domestic (within the same country): 5–10 business days
- International: 10–20 business days
Please note that these are estimates and not guaranteed. Customs clearance, weather conditions, or other unforeseen delays may affect delivery times.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery through the carrier’s website. Please note that Kalamoira does not maintain a user account system, so all tracking information will be sent directly to the email address you provided during checkout.
Shipping Address
It is your responsibility to provide a correct and complete shipping address at the time of purchase. Kalamoira is not liable for delays or losses resulting from an incorrect or incomplete address. If you realize an error after placing your order, please contact us immediately at [email protected].
Delivery Issues
If your order has not arrived within the estimated delivery timeframe, please reach out to us at [email protected]. We will investigate the matter with the carrier and work to resolve any issues promptly.
International Orders
For international shipments, please be aware that customs duties, taxes, and import fees may apply upon arrival in your country. These charges are the responsibility of the recipient and are not included in the shipping cost paid to Kalamoira. We recommend checking with your local customs office for more information.
Lost or Damaged Items
In the rare event that your order is lost or arrives damaged, please contact us within 7 days of the expected delivery date at [email protected]. We will assist you in filing a claim with the carrier and, if necessary, arrange for a replacement or refund.
Contact Us
If you have any questions about our shipping policy, please email us at [email protected]. Our team is here to help.