Refund policy
Refund Policy
At Kalamoira, we are committed to ensuring your satisfaction with every purchase of Pens & Writing, Notebooks & Journals, and File Organization products. If you are not entirely satisfied with your order, we offer a straightforward refund process as outlined below.
Eligibility for Refunds
To be eligible for a refund, items must be returned within 30 days of the delivery date. Products must be unused, in their original packaging, and in the same condition as received. Please note that personalized or customized items are non-refundable unless defective.
Non-Refundable Items
The following items are not eligible for refunds:
- Gift cards
- Downloadable software or digital products
- Items marked as final sale or clearance
- Products damaged due to misuse or improper handling
How to Initiate a Refund
To start a refund request, please contact our support team at [email protected] with your order number and reason for return. We will provide you with a return authorization and shipping instructions. Please do not send items back without prior authorization.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or we made an error in your order. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items. Shipping costs are non-refundable.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at [email protected] with your order details.
Late or Missing Refunds
If you haven’t received a refund after the processing period, please first check your bank account or credit card statement. If the refund is still missing, contact your financial institution. For further assistance, reach out to us at [email protected].
Contact Us
If you have any questions about our refund policy, please email us at [email protected]. We are here to help and will respond within 24-48 hours.